About Us

Mary Gillen

Accessible Media Production & Testing Auditor/Remediator:
Websites, PDFs, Office Docs & Videos
Section 508 and WCAG 2.1 A, AA & AAA Guidelines

Trusted Tester Web Certification achieved from Department of Homeland Security Office of Accessible Systems & Technology

Mary GillenMary is a writer, website developer, accessibility compliance auditor/remediator, instructional designer and technical trainer. She has over 40 years of experience in freelance commercial/technical copywriting, graphics design, responsive Section 508/WCAG 2.1 A, AA & AAA-compliant website development and technical instruction design/presentation. Mary is also an experienced technical instructor who has taught over 8,400 people since 1995 via both instructor-led and online classroom settings.

Find out more about Mary at Accessible Website Services

Frank Pival

Owner & Principal
Never Alone On Hold
Music & Marketing On Hold
NAOH Studios
Accessible Audio/Video Production

Frank PivalAfter many years of experience as a journalist (NBC, UPI, Associated Press, Mutual News), editor and radio show host, Frank started producing radio spots and ON HOLD messages for GrayLine of Alaska in 1984 while based in Juneau, Alaska. As a result of this experience, he started Never Alone on Hold in 1996, moving the company to the Pacific NW in 1998. Frank continues to serve the North America market with NAOH Studios based in Kingston WA.

Find out more about Frank at Never Alone On Hold